Contract Manager

The Role
The Contract Manager role is implemented to improve service delivery to customers and develop the contracts in which they are assigned. This role requires you to not only look at the day to day but ensure that the development of the contract is hitting the highest potential outcome for the business. Assisting not only service delivery but ensuring customer expectations are being met.  You need to have a full understanding of all contractual requirements and be able to ensure these are delivered.

The Responsibilities
As our Contract Manager, you’ll be responsible for:

• Managing and overseeing the delivery of multiple maintenance contracts, ensuring they align with contract KPIs and contract SLAs
• Attending, holding and encouraging contract weekly/monthly meetings as per contractual requirements and offering other services and assistance to the customer in other areas of their business, as required
• Working closely with Regional Managers to plan and coordinate resources and resolve any issues or failures with the highest means of communication to the customer directly
• Coordinating any sub-contracted resource and any return work follow ups
• Serving as a single point of contact for customers aiding building a strong working relationship
• Producing and submitting contractual reports to customers as required and highlighting any repeat issues or trends
• Creating and delivering condition reports and potential opportunities for upgrades
• Ensuring the details of the contract are fully understood

The Person
This ideal person who’ll thrive in this role will have:

• Excellent communication skills
• Strong Health and Safety awareness
• High levels of IT literacy
• Strong Contract Management experience
• Financial awareness and understanding of P&L
• Commercial awareness to build and expand customer relations
• Industry qualifications

The Essential Criteria

• Experience in Gas, Heating, Plumbing and Electrical
• Experience in management or leadership role
• Management Qualifications or equivalent
• Full UK Driving License
• Enhanced DBS clearance

The Hours

• Working hours are 8am-16.30pm Monday – Friday standard, with overtime expected to be carried out where applicable due to the nature of the role
• Office based role with site visits required where applicable
• 33 Days holiday including bank holiday

The Benefits

• Free parking

• On-site gym
• Weekly pay
• Long service incentives
• Training opportunities
• Free eye test vouchers
• Company vehicle provided
• Company mobile provided
• Company laptop provided
• Competitive bonus